Effective Date: June 16, 2026

At Wild Edge Panama (panama.wildedge.lk), we are committed to protecting the privacy and security of our guests and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or book a stay at our lodge.

1. Information We Collect

We collect information that you provide directly to us, as well as information gathered automatically when you navigate our site.

Personal Information You Provide Voluntarily:

• Contact & Booking Details: When you make an inquiry or book a stay, we collect your name, email address, phone number, country of residence, and details regarding your stay (dates, number of guests, special requests).
• Billing Information: If you pay or guarantee a booking online, your payment transaction is handled securely through our integrated third-party payment gateway. We do not store full credit card numbers or sensitive financial credentials on our servers.

Information Collected Automatically:

• Device and Usage Data: We collect standard log information and website analytics (such as your IP address, browser type, operating system, and pages viewed) to monitor website performance and improve user experience.
• Cookies: We use cookies to keep track of your preferences, keep the site running smoothly, and understand how visitors interact with our content.

2. How We Use Your Information

We process your data to provide a seamless hospitality service. Specifically, we use your information to:

• Process, confirm, and manage your safari lodge accommodation and tour bookings.
• Respond to your questions, inquiries, or customer service requests.
• Send you essential operational emails, such as booking confirmations, arrival details, and updates regarding your stay.
• Improve our website functionality, security, and performance.
• Comply with applicable legal or regulatory obligations in Sri Lanka.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We only share information with trusted third parties in the following circumstances:

• Service Providers: We share details with trusted vendor partners who help operate our business, such as payment processors, website hosting infrastructure, and booking management tools. These partners are legally bound to protect your data.
• Legal Requirements: We may disclose your information if required to do so by Sri Lankan law or in response to valid legal requests by public authorities (e.g., local tourism authorities, police, or tax agencies).

4. Data Security

The security of your personal data is critical to us. We implement industry-standard administrative, technical, and physical security procedures to protect your information against unauthorized access, loss, alteration, or misuse. However, please note that no method of transmission over the internet or electronic storage is completely flawless, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, handle booking administration, resolve disputes, or comply with statutory local record-keeping requirements for hospitality businesses.

6. Your Rights

Depending on your country of residence, you have certain rights regarding your personal data. These generally include the right to:

• Request access to the personal data we hold about you.
• Request that we correct or update inaccurate or incomplete data.
• Request the deletion of your personal data, subject to certain exceptions where retention is required by law.

To exercise any of these rights, please contact us using the details provided below.

7. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices or legal requirements. Any modifications will be posted directly to this page with an updated “Effective Date.” We encourage you to review this policy occasionally to stay informed.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at:

Location: Panama, Sri Lanka

Website: panama.wildedge.lk